Protecting your personal data is our top priority at Winnd. In this Privacy Policy, we clearly explain what information we collect, why we collect it, and how it is kept secure.
We collect certain personal information when you create an account on Winnd and while you use the platform. This information is necessary to provide you with accurate and secure service. We never collect excessive or unnecessary data.
During registration, we collect your name, mobile number, date of birth, and password. For KYC (Know Your Customer) verification, a copy of your national ID or passport may be requested. This information is used solely to verify your identity and confirm your age.
Certain technical data is collected automatically while you use the platform, including your IP address, device type, browser version, and the time spent on each page. This information helps us improve the quality of the platform.
Winnd uses collected data only for specific, legitimate purposes. In line with our Privacy Policy, your information is never sold to third parties for commercial use.
Your data is used primarily for account management, transaction processing, KYC verification, and customer support. It is also analyzed to maintain platform security and prevent fraud or illegal activity.
If you opt in to receive promotional offers or notifications, your contact information will be used for that purpose. You may withdraw this consent at any time.
Winnd uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help recognize you on future visits.
We use three main types of cookies: essential cookies (for login sessions and security), functional cookies (to save your preferences and language), and analytics cookies (to understand platform usage statistics).
You can disable cookies in your browser settings. However, turning off essential cookies may affect certain platform functionality.
Winnd retains your data only for as long as necessary — while your account is active and to meet legal obligations. Certain information may be kept for a defined period due to legal or regulatory requirements.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Core Account Information | For as long as the account remains active | Service Delivery |
| Transaction History | 5 Years | Legal & Financial Regulations |
| KYC Documents | 3 Years | Regulatory Obligations |
| Gaming Logs | 1 Year | Dispute Resolution |
| Support Chat | 6 Months | Service Improvement |
| Cookie Data | 30 Days | Session Management |
Winnd does not sell your personal data to any third party for commercial purposes. However, in limited cases, information may be shared with specific service providers — such as payment processors (bKash, Nagad, Rocket), KYC verification services, and cybersecurity providers.
These service providers may only use your data for the designated purpose, and we have strict confidentiality agreements in place with each of them. They are not permitted to use or share your information for any other purpose.
In the case of legal obligations or government directives, Winnd may be required to provide relevant information to the appropriate authorities.
As a Winnd user, you have important rights over your personal data. We respect those rights and are ready to help you exercise them.
To exercise any of these rights, contact our customer support team. We typically process requests within 30 business days.
Winnd strictly prohibits anyone under the age of 18 from participating. We do not knowingly collect information from minors. Age verification is mandatory at registration, and additional proof may be requested in any case of doubt.
If any data belonging to a minor is found in our system, the associated account will be immediately suspended and all related data will be deleted.
Winnd uses industry-standard security technology to protect your data. Our servers are secured with SSL/TLS encryption, which encrypts all communication between your browser and our servers.
Payment processing follows PCI-DSS standards. Full card numbers and CVV codes are never stored on our servers. Account passwords are secured using a strong hashing algorithm.
Winnd may update this Privacy Policy as needed. For significant changes, a notification will be posted on the platform and the "Last Updated" date at the top of the page will be revised.
Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly to stay informed.
If you have any questions, concerns, or complaints about our Privacy Policy, please contact our dedicated support team. We typically respond within 24 to 48 hours.
You can submit any data-related requests — such as viewing, correcting, or deleting your information — through the support chat. Please include the details needed to verify your account with your request.
Learn about the core pillars of Winnd's privacy protection — keeping every session secure.
Every data packet from your browser to our servers is encrypted with 256-bit SSL. No one can intercept and read your information in transit.
KYC verification is required when creating an account and making withdrawals. This protects your account from unauthorized access.
Payments via bKash, Nagad, and Rocket are completely secure. Your card or mobile banking details are never stored on our servers.
Winnd never sells your personal information to advertisers or third parties. Your data is used solely to serve you.
We retain data only for as long as necessary. Data that is no longer needed is automatically deleted after the specified retention period.
Request to view, correct, or delete your data at any time. You are always in control of your privacy.
Your rights over your personal data as a Winnd user.
You have the full right to know what information Winnd holds about you. Submit a request to our support team and we will provide the details within 30 days.
If any information in your profile is incorrect or outdated, submit a correction request. We will update it as quickly as possible.
After closing your account, you may request deletion of any data beyond what we are legally required to retain.
You have the right to receive a full copy of the data we hold about you. Just submit a request and we will send it over.
If you have consented to receive promotional emails or notifications, you may withdraw that consent at any time.
You may object to the use of your data for specific purposes, and Winnd will review your request accordingly.